High Quality ANPR Maintenance Service
- Range of Service Level Agreements (SLA's)
- Comprehensive stock holding
- Competitive Maintenance pricing
- NDI-RS employed and trained engineers
- Nationwide maintenance coverage
NDI-RS employed engineers for Nationwide coverage. Our engineers are the best in the industry.
At NDI Recognition Systems, we are able to provide a wide range of competitively priced maintenance contracts, which can include preventative maintenance and reactive visits. All of our engineers at NDI-RS receive in-depth manufacturer and in-house training to ensure the highest level of competency. Customers are ensured high quality repair and maintenance practices that focus on optimum ANPR results and equipment life. NDI Recognition Systems customers have access to unparalleled ANPR technical expertise, manpower and diagnostic equipment – off-site and on-site
Solarvista Software - High service standards
NDI-RS utilises the Solarvista service management software programme, which automates key processes, enabling quality improvements and a consistent service level delivery. The system provides an array of benefits to our customers from quicker query look-ups and service history audit trials.
VPN connection for increased efficiency and results
The fault could be fixed within 30 minutes of receiving a call on the NDI-RS Help Desk line.
VPN connectivity is providing an increased efficiency and reduced maintenance service lead time for many NDI-RS clients. Already in use globally, the ANPR VPN service solution enables fast access to the client’s machine. A unique password is required to overcome the client’s firewall for the NDI-RS engineer to connect to the system. While located remotely the NDI-RS engineer is able to determine the ANPR software fault immediately and in most cases provide a fix. VPN provides an immediate solution for mission critical ANPR installations within the UK and Internationally. To ensure the security and integrity of our customer base the NDI-RS engineers have a full security clearance prior to receiving access to the customer systems.
ANPR system set up
Using state-of-the-art Image copying software, NDI-RS engineers can clone ANPR systems at a customer location. Setting up and creating a cloned CD record can prove to be invaluable. If a PC running ANPR software crashes and all files are lost, the cloned CD record will be installed to have the previous set up restored quickly and efficiently. This process allows the customers’ANPR system to be fully functional as soon as possible as well as keeping a record of all the set up within the system. This process is used for single site locations through to multiple fixed site installations.
